The number of surveys you receive will vary. Most members receive at least one survey invitation every month with an average of four per month. Based on their profile information, some members receive a few more than others. It is always your decision about whether or not you take a survey.

Unfortunately not all of our surveys are optimised for tablet or mobile devices. While we do test our surveys on regular browsers such as Chrome and IE, unfortunately you may find the occasional study that won't work on your smartphone, this is why we recommend using Chrome on a PC where possible. Also, the survey invite will mention whether the survey is mobile-friendly, so look out for this handy info!

Sometimes we run special mobile surveys. The Ipsos Mobile App is only used for these but it isn't available via your usual MyView username and password.

When a survey is allocated to you through the app, you will be invited, via either email or SMS message, to download and log into the app with a different username to what you usually use for accessing your account on the panel website.

Also, some of our surveys are mobile-friendly. You will be told in the email invitation if the survey is suitable to complete on your mobile.

As soon as you complete a survey, our system registers your entry into the monthly prize draw as well as the points you earned or the voucher code you have received.

For most surveys, the earned points will be automatically added to your account within a few minutes of survey completion.

There may be instances when the points for recently completed surveys do not immediately appear in your account. In such cases, the points will be added to your account within 30 days of the study closing.

Additionally, some surveys come with bonus points, or are run in conjunction with a partner. In these instances points will appear in your account within 30 days of the study closing.

For most surveys, the earned points will be automatically added to your account within a few minutes of survey completion.

However, there may be instances when the points for recently completed surveys do not immediately appear in your account.

In such cases, the points will be added to your account within 30 days of the study closing.

If clicking on the link does not let you access the survey, please copy and paste the second text link, found lower in the invitation letter, into your browser's address bar. The link may be split across two lines or more. If it is, you may have to copy and paste each line separately.

You can also access your surveys via the Available Surveys section of your account. To do this, login (top right-hand corner of the website). The page that comes up will show your available surveys! Click on the 'Start the survey' button to commence.

If none of these solutions resolve your problem, contact us via the online form found here, with the survey invitation and/or survey number (found in the subject line of the email invitation you receive).

If your issue relates to accessing the survey:
Please try the link rather than the Start Survey Now button in the email invitation. You can click on it, but also try copy/pasting the link into a new window or tab. Note that the link goes over two lines.

If your issue relates to the survey experience (you have accessed the survey), please try the following:

Firstly, please try accessing the survey using Google Chrome browser with latest updates - on a regular computer (not a tablet or smartphone)

Secondly, clear cache and cookies (instructions here).

Thirdly, take a look at your browser security settings. Do you have an ad blocker or VPN connection? These may prevent you from accessing our surveys. Try a different browser or computer to access our surveys.

If you have tried the Troubleshooting instructions above and still are experiencing difficulty, please reply to the email invitation and provide a brief explanation of the problem - this gives us all the information and will enable us to get back to you quickly. Alternatively, contact us via the online form found here providing a brief explanation of the problem, including your survey link or survey number.

Should you exit the survey link for any reason, you will be able to access it again and continue with the questionnaire after 10 minutes. You can return to most surveys by clicking on the original survey link before the survey closes. However, some surveys may close, or quotas may fill prior to the closing date so we do recommend completing the survey in one sitting to avoid disappointment.

Many surveys are looking for specific characteristics that apply only to a small percentage of our community. Although we understand that it can be frustrating, ending a survey early ensures that your valuable time is used wisely. Answering an entire survey about a product that is of no interest to you would likely be more frustrating.

We do try to target our surveys to the right respondents to ensure you screen out as rarely as possible. Making sure your profile is up to date will help us avoid inviting you to surveys for which you don’t qualify. Complete all stages of the recruitment questionnaire and our monthly QuickFish surveys to provide us with as much profiling information as possible.

Questions like "Do you intend to buy this product" are meant to find out what types of people are interested in a product. For example, men are more likely to want to buy a moustache trimmer but women are more likely to want to buy a curling iron. Sometimes, it's hard to know what types of people would be interested in a product so that's why we ask. We will NEVER try to sell you anything.

If you will be out of the country and would not like to receive email invitations during this time or would simply like a break, you do not need to unsubscribe. Use the 'Take a Break' feature to enter the dates and we will pause all survey invitations during that time. You can do this by logging in, clicking on the arrow next to your profile picture (top right-hand corner) and selecting Settings and 'Take a Break'.

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